Most of complaints pertained to misuse of service, 45.three p.c belonged to obnoxious, fraudulent and undesired communication along with blocking of SIMs concerned in sending SPAM messages, revealed regulator’s annual report for 2015.
As per particulars, the Authority had launched system few years again, enabling telecom shoppers to lodge their complaints concerning telecom providers on-line and obtain immediate response.
PTA has additionally given restricted entry of SMS to the operators the place they will view and replace the grievance standing utilizing devoted log-ins.
On-line SMS is accessible to basic public via “On-line Grievance Type” at PTAs web site which is a handy environment friendly and consumer pleasant interface for loading complaints in addition to maintaining observe of its final result.
Complainants are saved knowledgeable via auto generated e-mail notification to their e-mail deal with.
As per process, first the complainant has to register the grievance to telecom operator.If the problem will not be resolved by operator inside a prescribed timeframe the complainant can lodge the grievance via PTA toll free quantity fax, e-mail put up or on-line via PTA’s web site.
Throughout monetary 2015 a complete 40,445 complaints have been acquired in opposition to telecom service suppliers together with CMOs, Pakistan Telecommunication Firm Restricted (PTCL), Lengthy Distance Worldwide (LDIs), Wi-fi Native Loop (WLL) and Web Service Suppliers (ISPs) as in comparison with 36,092 complaints throughout corresponding interval final 12 months.
The explanation for this enhance was the rise in complaints concerning CMO verification points and PTCL faults in service.